Terms and Conditions

Satisfaction Guaranteed

Items may be exchanged for in-store credit within 30 days from the date of purchase. Merchandise must be in Original and Unworn condition and accompanied by Original receipt, gift box, warranty cards, certificates and explanation booklets intact. All discounted items are final sale. Special orders, layaway purchases, modified and/or custom design pieces (including ring sizing) and loose diamonds/gemstones, body jewelry, jewelry parts are FINAL SALES, NON-RETURNABLE/EXCHANGEABLE and in the event you will be subject to RESTOCKING & ADMINISTRATION FEES. Store Credits, Gift Cards and Reward Cards are not redeemable for cash. 

Code of Ethics

Diamonds invoiced here have been purchased from legitimate sources not involved in funding conflict and in compliance with United Nations Resolutions. The seller hereby guarantees that these diamonds are conflict free, based on the personal knowledge and/or written guarantees provided by the supplier of the diamonds. 

Product Photography

We do our best to accurately represent the size, color, and relative size differences between our products. However, some articles may appear slightly smaller or larger than they are in reality and may vary in color.

Item Availability & Price Changes

All items shown on the website are subject to prior sale. Although we attempt to display only products that are available for immediate purchase, occasionally we may have a product that is for sale on the website that is unavailable.

Product prices are subject to change. We reserve the right to cancel an order and refund a customer’s money, if we find that a price is listed incorrectly on our website. In addition, we reserve the right to change prices for the same product to reflect changes in our vendor’s suggested retail prices, fluctuations in demand, or the cost of component materials for an item, etc.

Revisions and Errata

The materials appearing on Diamond of Detroit’s website could include technical, typographical, or photographic errors. Diamonds of Detroit does not warrant that any of the materials on its web site are accurate, complete, or current. Diamonds of Detroit may make changes to the materials contained on its web site at any time without notice. Diamonds of Detroit does not, however, make any commitment to update the materials. 

Email Addresses

When visitors give us their email address (e.g., when registering for an account or signing up for Diamonds of Detroits’ email newsletter), or send us any form of email correspondence, we retain their email address in our confidential, customer database. We do not sell our client email lists to third parties. We may also use your email address to share Diamonds of Detroit information with you about products or services that we think may be of interest. You may opt to not receive these emails at any time by clicking on the "Unsubscribe" link at the bottom of email communications. If you would like us to make sure that you do not receive Diamonds of Detroit promotional emails in the future, please email us.

Mailing Addresses

If you provide a mailing address, you may receive periodic, promotional mailings from us.

Payment Information

For your security, we do not store full credit or debit card numbers to our customer database, nor do we save other sensitive cardholder data, including expiration dates or card security codes.

Cookies & Sessions

Diamonds of Detroit uses cookies to record visitor's session information, including pages that a visitor views, the amount of time spent on different web pages and the items entered into their shopping bag when ordering. Cookies are required to add items to the shopping bag and purchase items through checkout. 

Warranty

All merchandise is guaranteed to be what the description states it to be and free of manufacturer’s defects. It will be left to the discretion of Diamonds of Detroit to determine the liability for repairs or replacement. Fashion jewellery has a 30 day warranty. Watches with complete cleaning and conditionings  are warrantied for 12 months unless otherwise stated from resealing date by our watch maker. The warranty does not cover watches which have been abused, tampered with, or if the watch shows signs of rust resulting from water damage. We are not responsible for worn or broken parts which were not necessary to replace at the time of overhaul. There are no warranties of crystals, stems, or crowns. Once a water-resistant watch has been opened to change a battery, it may no longer retain its water resistance. Servicing, cleaning, and replacement of watch batteries do not guarantee function and is at customers risk.


Shipping Policy

This Policy was last updated on Apr 6, 2020

Shipping Fees

Diamonds of Detroit offers free shipping for online orders of $150 or more delivered within Canada. Otherwise a $15 shipping charge will be applied at check out. Oversized items may also incur additional shipping charges.

We do not offer international shipping.

Shipping Details

Diamonds of Detroit is not responsible for customer typing errors of incorrect addressing. 

When Are Packages Shipped?

We do our best to ship every order as quickly as possible- ideally, on the day the item is purchased (assuming immediate, in-stock availability); however, there are a number of circumstances (including out-of-stock status, late-in-the-day purchase, etc.) that will necessitate a later shipping date.

We will do everything that we can to meet any delivery requirements that you may have. As always, please do not hesitate to contact us with any special requests or questions.


Five Year Diamond Guarantee

Diamonds of Detroit offers a 5 year diamond guarantee complimentary with applicable purchase - a written assurance that your diamond will receive maximum protection.

We believe it is our obligation to provide you with the utmost confidence in the jewellery you have selected.

Diamonds of Detroit guarantees your new jewellery is of quality material and workmanship. To ensure this we offer the following:

  1. Certified Appraisal:

Diamonds of Detroit will issue to you a full diamond jewellery appraisal. Your appraisal will be performed by a certified gemologist.

  1. Free Lifetime Cleaning and Inspection:

Diamonds of Detroit will carefully clean and inspect your diamond jewellery every six (6) months at no charge for the lifetime of the jewellery.

  1. Free Repairs:

For five (5) years from the date of purchase, provided you have brought your jewellery in for regular free cleaning and inspections not more than six (6) months apart, Diamonds of Detroit will provide necessary adjustments or repairs revealed by such examinations. Damage due to abuse, alteration or work performed by other jewellers cancels any obligation of the warranty.

  1. Free Ring Sizing:

Diamonds of Detroit will do your first ring sizing at no charge.

  1. Free Re-Rhodium:

Diamonds of Detroit will Re-Rhodium your diamond ring at no charge once with in the first three (3) years from the date of purchase.

  1. Registration of Diamond Jewellery:

Your Diamonds of Detroit Guarantee Registration Certificate gives you a documented record of your ring purchase for your reference in the event of loss, theft or damage

  1. Satisfaction Guarantee:

If you are not completely satisfied with your purchase within 30 days from date of purchase, Diamonds of Detroit will refund your money.

  1. 10 Year Trade-In Plan:

Your diamond engagement ring can be exchanged at any time within ten years of date of purchase, with its full retail value at time of exchange, applied toward another Diamonds of Detroit diamond ring of double original value. Provided none of the original diamonds are damaged or missing.

To exchange for another Diamonds of Detroit diamond ring simply submit this certificate, together with your present ring.

The provisions of this warranty are in addition to and not a modification of or subtraction from any statutory, manufactural or other rights or remedies that may be available to the owner. 
Diamonds of Detroit